E-Invoice - Frequently Asked Questions (FAQs)

1. What is e-invoice?
An e-invoice is a digital representation of a transaction exchange between a seller (supplier) and a purchaser (buyer), which goes through the government portal for validation and recordkeeping. E-Invoice replaces paper or electronic documents such as invoices, credit notes, debit notes and refund notes.

For more information, you may refer to the IRBM e-Invoice microsite:
https://www.hasil.gov.my/e-invois/.

2. What is a validated e-invoice?
An e-invoice validated by the Inland Revenue Board of Malaysia (IRBM) contains all the details of an invoice along with a Unique Identification Number (“UIN”), which is generated by the government system (MyInvois Portal) after proper verification of the core fields. A QR code will be generated after IRBM verification, and this code enables the purchaser to validate the e-invoice online.

3. How do you request a validated e-invoice?

You may refer to this link https://pos.avon.my/pos/EInvoiceRequest.html  to perform self-service updates to opt in for e-invoice. Please fill in the form accordingly and click submit.

4. What is the timeline for the buyer to request an e-invoice?

The obtaining of the e-invoice is categorized into 2 ways.

5. How to fill in Avon’s E-Invoice Request Form?
You are required to fill in the e-invoice request form:

The above fields are mandatory except SST Number, which is not applicable to a company that is not SST-registered.

6. What is a Business Registration Number (BRN)?

A Business Registration Number (BRN) contains unique numbers used to identify a registered company printed on the certificate of incorporation (Form 9) with 12-digit characters.

7. What is a Sales and Service Tax Number (SST)?
A Sales and Service Tax Number (SST) is a unique identification number assigned to a company or individual that is registered with the Royal Malaysian Customs Department (RMCD).

8. What is a Tax Identification Number (TIN)?
A Tax Identification Number (TIN), also known as an Income Tax Number, is a unique identification number that is assigned to individuals and business entities that are registered taxpayers with the Inland Revenue Board of Malaysia (IRBM).
TIN consist of a combination of the TIN Code and a set of numbers as follows:

9. Where to find TINs?
a) Via online through MyTax at the following link: https://mytax.hasil.gov.my ;
b) HASiL Live Chat;
c) HASiL Care Line at +603-8911 1000 / +603-8911 1100 (Overseas);
d) Customer Feedback Form at HASiL’s Official Portal https://maklumbalaspelanggan.hasil.gov.my/Public/ ; or
e) Nearest HASiL Branch.

10. When can I receive the validated e-invoice?
Please allow up to 3 days from the date of request for the validated e-invoice sent to you.

11. How will I receive the validated e-invoice?
The validated e-invoice will be sent to the email address that you provided in the E-invoice Request Form. Please check your email inbox. If unavailable, please check the spam/junk folder. Alternatively, you can log in to myInvois Portal (myinvois.hasil.gov.my) and retrieve the successful e-invoice document details.

12. Can I resubmit the E-invoice Request Form two times for the same receipt?
No, only one (1) submission is allowed for one sales receipt/order number. Customers are required to ensure all the information provided in the request form is true and complete before clicking “Create”.

If validation fails, please check the email notification and follow the instructions to edit your data in the E-Invoice Request Form.

13. How to request a refund/exchange if I have requested the E-Invoice?
The customer is required to provide a validated e-invoice copy and original sales receipt to the cashier of any AVON within 7 days of purchase.

14. Who to contact if I have any questions?
Please contact our customer service if you have any queries.
Email: relationshipcenter.my@avon.com

Whatsapp Avon Relationship Centre: +44 3332344444