Avon products come with 100% Satisfaction Guarantee. We pride ourselves in providing the best products for you. Below are guidelines to return Avon products from Avon Online:
Return Terms & Conditions(Revised policy on 13 July 2021)
Exchange and refund process
A) Return PeriodProducts can be returned within 1 month from Order Date - Valid for Cosmetics, fragrance, skincare, personal care, jewelries, bags, innerwear, watches and wellness products.
(Avon watches come with one (1) year warranty for mechanical malfunction)
B) Return Reasons
You can choose any of the following return reasons:
Damaged upon arrival
Received extra quantity
Received incomplete set
Received wrong product
Not satisfied with products -fragrance/measurement
All products you choose to return must be returned to Avon HQ for a store credit refund. In the event any product received is damaged and/or defective, there is no need to return such products. Provision of photos on the damaged and/or defective products is sufficient for Avon to process a credit refund*.
*Only applicable up to 31 December 2021 due to Covid-19 situation, and must include photo(s) of the damaged and/or defective item to Avon.
Avon reserves the rights to not proceed with the store credit refund if the above conditions are not fulfilled
C) Non-returnable & Non-exchangeable Items
Please note due to final clearance and hygiene concerns, items under below categories are non-exchangeable, non-returnable and non-refundable. Kindly double check your items before returning.- Hosiery
- Lingerie sets (including women’s shapewear and body shapers)
- Free gifts*
D) How to Return1. To return, go to ‘My Account’ > ‘My Orders’
2. Click ‘My Orders’. Choose type dropdown ‘Posted Invoice Detail’ and filter to your desired date. click ‘Search’
3. You will see a list of your past successful orders. Choose the invoice of item you would like to return. Click ‘View Details’
4. Click ‘Return Order’
5. Click the item or items you want to return, choose the reason code and submit Complete Return Request.
6. Return request completed.
7. After creating Return Request, please send parcel immediately (within 1 - 2 workings days) from date of Return Request created.
STEPS TO RETURN PARCEL:
1) Pack the items securely and return to:
Agility Global Integrated Logistics
NO. 10 (PT503) PERSIARAN SABAK BERNAM
40400 SHAH ALAM
2) Write your return ID number (Ex: RI-00058) and Avon Account ID on your parcel where we can see it (form or courier plastic). Note: RETURN ID IS MANDATORY.
3) Once you have posted your return parcel, email Avoncare.firstname.lastname@example.org with below details:
Email title: Return Order (SNIO0000001)Email content:
Name - AHMAD
Account ID - 1234567
Return Invoice Number - RI-00001
Courier Tracking Number - EN 123456789 MY
a) Picture of delivery receipt
b) Picture of bank receipt (only for cash / non-credit representatives)