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Avon products come with 100% Satisfaction Guarantee. We pride ourselves in providing the best products for you. Below are guidelines to return Avon products from Avon Online:


A) Return Period

Products can be returned within 7 working days from Date Item Received - Valid for Cosmetics, fragrance, skincare, personal care, jewelries, bags, innerwear, watches and wellness products.
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(Avon watch comes with one (1) year warranty for mechanical malfunction)


B) Return Reasons

You can choose any of the following return reasons:

1. Did not order product

2. Ordered wrongly

3. Received incomplete set

4. Received wrong product

5. Received damaged product during shipment

6. Manufacturing defect product

7. Not satisfied with products - fragrance / measurement / taste / shade / size


All products must be returned to Avon HQ including code 5 (DAMAGED) and code 6 (MANUFACTURING DEFECT). Please attach photo of damage or issues in your return request.


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C) Non-returnable & Non-exchangeable Items

Please note due to final clearance and hygiene concerns, items under below categories are non-exchangeable, non-returnable and non-refundable. Kindly double check your items before returning.

- Hosiery
- Lingerie sets (including women’s shapewear and body shapers)
- Underpants
- Free gifts*

D) How to Return

1. To return, go to ‘My Account’ > ‘My Orders’
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2. Click ‘My Orders’. Choose type dropdown ‘Posted Invoice Detail’ and click ‘Search’
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3. Choose the invoice you would like to return. Click ‘View Details’
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4. Click ‘Return Order’

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5. Click the items to return and choose a reason.
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6. Click ‘Complete Return Request’
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7. Return request completed
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8. After creating Return Request, please send items within 7 workings days from date of Return Request created.

Att. To: EN. FAKHRUL ZAINI
AVON COSMETICS (M) SDN BHD
LOT 13A, JALAN 219, SEKSYEN 51A,
46100 PETALING JAYA, SELANGOR

Write your return ID number (Ex: RI-00008) and Avon Account ID in details section of courier form or anywhere visible on your parcel. Sample below is from Pos Malaysia.

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Note: Return ID is mandatory .


9. Once you have posted your return parcel, please email Avoncare.my@avon.com with below details:


(Example)

Email title: Return Order (SNIO0000001)

Email content:
Name - AHMAD

Account ID - 1234567
Return Invoice Number - RI-00001
Courier Tracking Number - EN 123456789 MY
Attachment:
a) Picture of delivery receipt
b) Picture of bank receipt (only for cash / non-credit representatives)

E) Return Terms & Conditions

(Revised policy on 9 October 2018)
  1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner. (This applies to Jewelries, bags and innerwear)
  2. This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.
  3. Items purchased as part of a set or a multi-item pack must be returned as a whole set, including free items. Ex: free pouch with skincare set. Please return the pouch along with skincare set. Failure to do so will result in rejected return.
  4. Items purchased from Avon Beauty Boutique cannot be returned online.
  5. Free gifts may not be returned individually or exchanged with credit.
  6. Avon will bare the cost of return for reason code 1 until 6. Representative have to bare the return delivery cost themselves if they are not satisfied with the product (fragrance / measurement / taste / shade / size).
  7. Returns are only acceptable within 1 month period from order date. Return requests from invoice that exceed this period will be rejected.
  8. Only store credit is refunded. No cash will be refunded.
  9. It will take 14 working days upon receiving  returned goods for refund to be credited into your account.
  10. Avon reserves the right to withhold any refunds if your original items have not reached our warehouse within the stipulated time or at all.

F) Exchange and refund process

1-to-1 size exchange for lingerie or other Avon Intimates items are not available via Avon Online. We recommend to return your item for a refund in the form of store credit (Credit Representatives) or cash (Non-Credit Representatives) to be used when you place a new order for a different product.


* Terms and conditions apply


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